Privacy Policy

1. Who We Are

This website is operated by HOF Roofing LLC (doing business as HOF Roofing & Construction), a roofing contractor serving Stark & Summit County, Ohio. Our main office is located at 3110 Columbus Rd NE, Canton, OH 44705. You can reach us by phone at (330) 614-9525 or by email at Service@hofroofing.com.

2. Information We Collect

We collect information you give us directly and information collected automatically when you use the site:

• Information you provide: when you submit our estimate or contact form, we collect your name, phone number, email address, street address or ZIP code, the service you're interested in, and any message you include.
• Analytics & usage data: through Google Tag Manager (which may load Google Analytics 4 and Google Ads tags) and Microsoft Clarity, we collect standard analytics data such as pages visited, device and browser type, approximate location, referring site, and on-page behavior (including session recordings and heatmaps via Microsoft Clarity).
• Cookies and similar technologies: used by the analytics and advertising tools above, and by our live chat widget (Chatway).
• Bot protection: our forms use Cloudflare Turnstile, which may process limited technical signals to verify you are not a bot.

3. How We Use Your Information

• To respond to your estimate or contact request and follow up about roofing services.
• To measure and improve the performance of our website and marketing (analytics).
• To measure the effectiveness of our advertising (Google Ads).
• To protect our forms from spam and abuse.

Form submissions are delivered to us by email through our email provider, Resend, and may be entered into our customer management system so we can follow up with you.

4. Third Parties We Share Data With

We do not sell your personal information. We share data only with the service providers that make this site and our follow-up work:

• Google (Tag Manager, Analytics, Ads)
• Microsoft (Clarity)
• Cloudflare (hosting and Turnstile bot protection)
• Resend (email delivery of form submissions)
• Chatway (live chat widget)

5. Your Choices & Rights

You can control cookies through your browser settings and opt out of Google Analytics using Google's opt-out browser add-on. You may request that we access, correct, or delete the personal information you've submitted to us by contacting us at Service@hofroofing.com. Depending on your state of residence, you may have additional rights over your personal information; we honor applicable rights for the states we serve in Ohio.

6. Data Retention

We keep lead and contact information for as long as needed to provide our services and for legitimate business and recordkeeping purposes, then delete or anonymize it.

7. Children's Privacy

Our website is intended for adults seeking roofing services and is not directed to children under 13. We do not knowingly collect information from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we'll revise the "last updated" date above.

9. Contact Us

Questions about this policy or your information? Call (330) 614-9525 or email Service@hofroofing.com. You can also write to us at any of our offices:

• Canton (Main Office): 3110 Columbus Rd NE, Canton, OH 44705
• Akron Office: 388 S Main St, Floor 1, Akron, OH 44311
• Parma Office: 5431 State Rd, Parma, OH 44134